> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Support Tickets

> Raise a support ticket and view details of existing tickets raised by you on the Razorpay Dashboard.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
  <span>🇸🇬 Singapore</span>
  <span>🇺🇸 United States</span>
</div>

You can track the tickets raised by you on the Dashboard under the **Support Tickets** tab. This makes it easier to find the tickets and saves time spent on searching for ticket details in your emails.

<Info>
  **Handy Tips**

  * Only the last three tickets in Open state are displayed. Closed tickets do not appear here.
  * The **Support Tickets** tab is available for both Live and Test modes of the Dashboard.
  * Only **Owner** and **Admin** can raise support tickets using this tab.
  * You can view only those tickets that were raised using the Dashboard.
</Info>

## Track Status of Open Tickets

You can view only those tickets that were raised using the Dashboard. To track the status of your open support tickets:

1. Log in to the Dashboard.

2. On the left navigation, click **Accounts & Settings**.

3. Navigate to **Business settings** → **Support Tickets**.

4. A list of the last three tickets in open status pops up. Click on the ticket ID to view details.

   <img class="click-zoom" src="https://razorpay.com/docs/build/browser/assets/images/support-tickets-raise-new-query.jpg" width="800" alt="Click Ticket ID to view ticket details" />

5. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click **Send a Reply**.

   <img class="click-zoom" src="https://razorpay.com/docs/build/browser/assets/images/dashboard-guide-support-tickets-send-reply.jpg" width="600" alt="Reply to Support Ticket" />

## Raise New Support Tickets

You can create a new support ticket from the Dashboard.

To raise a new ticket:

1. Log in to the Dashboard.
2. Click **Help & Support**.
   <img src="https://razorpay.com/docs/build/browser/assets/images/dashboard-support.jpg" width="800" alt="Raise a Ticket - Help and Support pop-up - Razorpay Dashboard" />
3. Check the FAQs for common concerns. If the FAQs can not resolve your concern, click **Contact Us**.
4. You have the following options in the **Contact Us** section:
   * Create ticket: Check existing queries or raise a new support ticket.
   * Chat or Request for callback: Start a live chat with us or request a callback for quicker resolution (selected users only).

<img src="https://razorpay.com/docs/build/browser/assets/images/dashboard-support-options-new.jpg" width="250" alt="Raise a Ticket - Help and Support pop-up - Razorpay Dashboard" />

5. Select the nature of the request. Check out the existing information before raising the ticket. If you do not find relevant information, please explain your issue, attach relevant documents or screenshots if possible, and click **Create support ticket**.
   <img class="click-zoom" src="https://razorpay.com/docs/build/browser/assets/images/dashboard-guide-support-ticket-details.jpg" width="600" alt="Select the topic of a new query" />

Our Support team will get back to you at the earliest. However, reply to the same ticket in case of a follow-up instead of raising a new ticket.

<Info>
  **Handy Tips**

  A list of the last three tickets in open status pops up. Click the ticket id to view details.
</Info>