> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# COD Orders Review Workflow

> Configure workflows to automate the actions on the COD orders based on the RTO risk level using Razorpay Magic Checkout.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

Reviewing and acting upon COD orders manually can be time-consuming. With the automation feature, you can configure workflows to approve, hold or cancel COD orders based on the RTO risk levels.

<Warning>
  **Watch Out!**

  You can access the **COD Orders Review Workflow** feature only if you opt for [manual review of COD orders](/docs/payments/magic-checkout/order-settings/review-cod-orders).
</Warning>

## How it Works

Follow the steps given below to configure the COD review workflow:

1. Log in to the Dashboard.
2. Navigate to **Magic Checkout** → **Orders**.
3. In the **Manual Review of COD Orders** tab, click **Automate now**. This redirects you to the **COD Review Workflow** field in the **Setup & Settings** section.

<Info>
  **Handy Tips**

  **COD Review Workflow** section appears only if you opt for the manual review of COD orders.
</Info>

4. Select the **Type of RTO risk** and its corresponding action from the drop-down list.
   <img src="https://razorpay.com/docs/build/browser/assets/images/magic-automate-config.jpg" alt="Add risk and the corresponding action" width="800" />

<Warning>
  **Watch Out!**

  * You can only assign one action to each specific **Type of RTO risk**. For example, if you identify a risk as **High** and choose the action to **Cancel the order** to handle that risk, you cannot add any additional actions for that specific type of risk.
  * However, you can use the same action, such as **Cancel the order** for multiple types of RTO risks, such as **Medium risk**.
</Warning>

5. Click **+ Add more conditions** to add more types of RTO risk and its corresponding action if required.
6. Click **Save settings**.

<AccordionGroup>
  <Accordion title="Edit Workflow Conditions *(Optional)*">
    Follow the steps given below to edit the conditions:

    1. Log in to the Dashboard.
    2. Navigate to **Magic Checkout**.
    3. Select the platform of your ecommerce website from the drop-down list and click **Next**.

    <Info>
      **Handy Tips**

      This feature is available for your Custom ecommerce platform, [WooCommerce website](/docs/payments/payment-pages) and [Shopify store](/docs/payments/payment-pages).
    </Info>

    3. Click **COD Review Workflow**.
    4. Click **Edit** to modify the conditions based on your requirement.
           <img src="https://razorpay.com/docs/build/browser/assets/images/magic-automate-edit.jpg" alt="Edit automation conditions based on your requirement" width="800" />
    5. Click **Save settings**.
  </Accordion>

  <Accordion title="Remove a Workflow">
    Follow the steps given below to remove the review workflow conditions:

    1. In the **COD Review Workflow** section, click the cancel icon.
           <img src="https://razorpay.com/docs/build/browser/assets/images/magic-remove-automation.jpg" alt="Remove Automation" width="800" />
    2. Click **Yes, Remove** to remove all the the COD review workflow conditions.
  </Accordion>
</AccordionGroup>