> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Refunds

> Issue refunds to customers using the Razorpay Payments Mobile App and check the various refund states.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

You can use the Razorpay Payments Mobile app to issue partial or full refunds to your customers.

## How to Issue a Refund

Watch this video to see how to issue a refund.

<video width="400" controls>
  <source src="https://razorpay.com/docs/build/browser/assets/images/issue-refund.mp4" title="Issue a refund on Razorpay Mobile App" type="video/mp4" />

  Business Verification for a Registered Business
</video>

Follow these steps to issue a refund:

1. Log in with your Dashboard credentials. You can also use the **Login With Google** option. If you have enabled the 2FA feature on your account, complete the OTP process. <br />
   <img src="https://razorpay.com/docs/build/browser/assets/images/payments-mobile-app-login.jpg" alt="Payments Mobile App Login" width="300" />
2. Navigate to **Transactions** → **Payments**. Tap on the payment for which you have to issue a refund.<br />
3. Tap **Issue Refund**.
   <img src="https://razorpay.com/docs/build/browser/assets/images/payments-mobile-app-refund.jpg" alt="Issue Refunds using Razorpay Mobile App" width="300" />
4. Provide the following details:
   * Enter the refund amount. You can choose to make a full or partial refund.
   * Select **Refund Instantly** if you want the refund to reach the customer within a day's time.

<Info>
  **Handy Tips**

  * Instant refund carries additional fees.
  * This feature is available only on Netbanking, UPI and select debit and credit cards. [Check the complete list of payment methods.](/docs/payments/refunds/instant#payment-methods)
</Info>

* You can add a comment. This is an optional field.

5. Tap **Issue Full/Partial Refund**.<br />
6. Tap **Yes, Issue Refund** to confirm. You get a confirmation popup as shown: <br />
   <img src="https://razorpay.com/docs/build/browser/assets/images/payments-mobile-app-success-refund.jpg" alt="successful refund" width="300" />
7. To view the details, tap on the payment for which you initiated a refund.

## Refund States

The table below lists the various states in the refund life cycle and provides a brief description about each.

| Status    | Description                                                           |
| --------- | --------------------------------------------------------------------- |
| Pending   | Razorpay is attempting to process the refund.                         |
| Processed | Once the refund has been processed, it goes to the `processed` state. |

### Related Information

* [Razorpay Mobile App](/docs/payments/mobile-app)
* [Refunds](/docs/payments/refunds)