> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Find answers to frequently asked questions about BigCommerce plugin.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

<AccordionGroup>
  <Accordion title="How can I verify if the plugin is installed successfully?">
    On your BigCommerce Dashboard, navigate to **Channel Manager** → **Storefronts** section.

    <img src="https://razorpay.com/docs/build/browser/assets/images/bigcommerce-verify-installation.jpg" alt="specific and meaningful image title" width="800" />

    There are two ways to verify the installation:

    ### Web Pages

    1. Click **Web pages**.
    2. Ensure the **Razorpay Order Confirmation** page appears.

    <img src="https://razorpay.com/docs/build/browser/assets/images/bigcommerce-web-page.jpg" alt="Verify installation through web pages" width="800" />

    ### Scripts

    1. Click **Scripts**.
    2. Ensure the Razorpay **Header** and **Footer** scripts appear.

    <img src="https://razorpay.com/docs/build/browser/assets/images/bigcommerce-script.jpg" alt="Verify installation through scripts" width="800" />
  </Accordion>

  <Accordion title="How can I verify if webhooks are auto-configured?">
    To verify if webhooks are enabled:

    1. Log in to the Razorpay Dashboard and navigate to **Account & Settings**.
    2. In the **Website and app settings** section, click **Webhooks**.
           <img src="https://razorpay.com/docs/build/browser/assets/images/account-settings-webhooks.jpg" alt="Navigate to Webhooks" width="800" />
    3. Select the relevant webhook **URL**.
    4. On the right panel, check if the status for `order.paid` and `refund.processed` is enabled.
  </Accordion>

  <Accordion title="Does the BigCommerce plugin support 3 or 0 decimal unit currencies?">
    The BigCommerce plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
  </Accordion>
</AccordionGroup>