> ## Documentation Index > Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Initiate Refunds > Know how to initiate refunds from the Shopify Dashboard.

Available in 🇮🇳 India

You can initiate refunds to customers from the Shopify Dashboard. Follow these steps: 1. Log in to the Shopify Dashboard. 2. Navigate to Orders and select the order for which you want to refund. 3. Click **Refund**.

4. Enter the amount to be refunded. You can initiate: * **Full Refund**: Enter the full order amount. * **Partial Refund**: Enter an amount less than the full amount. 5. Enter a reason for the refund. 6. Click **Refund**.

## Refund a Discounted Payment If the customer has selected an offer during checkout, ensure you refund only the discounted cost (Actual Cost minus Discount Amount) of the product/service. **Watch Out!** Do not refund the actual cost of the product/service received from the customer. | Particulars | Amount | | --------------------------------------------------- | ------ | | Actual Cost | ₹4.72 | | Discount Amount | ₹0.28 | | Discounted Cost (Actual Cost minus Discount Amount) | ₹4.44 | | Amount Refundable to Customer | ₹4.44 | The Order displays the refund details: