> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Find answers to frequently asked questions about Wix plugin.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

<AccordionGroup>
  <Accordion title="I am unable to connect to my  account even after providing the API key and the secret on the Wix Dashboard. What could be the reason?">
    **Cause**: Before connecting your account with the Wix platform, you need to set up Webhooks on the Dashboard. If you do not set up Webhooks, there may be connection errors.

    **Resolution**: Set up webhooks.

    To set up Webhooks:

    1. Log in to the Razorpay Dashboard and navigate to **Account & Settings**.
    2. In the **Website and app settings** section, click **Webhooks**.
           <img src="https://razorpay.com/docs/build/browser/assets/images/account-settings-webhooks.jpg" alt="Navigate to Webhooks" width="800" />
    3. Click **+ Add New Webhook**.
           <img class="click-zoom" src="https://razorpay.com/docs/build/browser/assets/images/webhooks-webhook-creation-1.jpg" width="800" />
    4. In the **Webhook Setup** pop-up page:
       1. Enter the **Website URL** as `https://express.razorpay.com/wix/v1/webhook-handler`.
       2. Enter a **Secret** for the Webhook endpoint. The secret is used for validation purposes.

    <Info>
      **Handy Tips**

      The secret that you enter here can validate that the Webhooks are from Razorpay. Do not expose the secret publicly.
    </Info>

    3. Select the following events from the list of **Active Events**:

    * `order.paid`
    * `refund.processed`
    * `payment.failed`

    <Info>
      **Handy Tips**

      If you use this Razorpay account to accept payments on your Wix site, **you can set up only one Webhook** on the Dashboard.
    </Info>

    5. Click **Save** to enable Webhooks.
  </Accordion>

  <Accordion title="I am getting the following error during Wix plugin integration, &#x22;We are not able to connect your account. Please try again later.&#x22;">
    **Cause**: This error message is displayed if the Webhook is not configured correctly on the Dashboard.

    **Resolution**: To fix this error, check the reasons and their solutions as mentioned below:

    | Issue                                                                                                   | Solution                                                                                     |
    | ------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- |
    | You have provided your own Webhook URL.                                                                 | You must provide `"https://express.razorpay.com/wix/v1/webhook-handler"` as the Webhook URL. |
    | You have provided the correct URL but have subscribed to all the Webhook events.                        | You must subscribe to only the `order.paid`, `refund.processed` and `payment.failed` events. |
    | You have provided the correct URL and subscribed to the correct events but have not entered the secret. | You must enter the secret for the Webhook.                                                   |
  </Accordion>

  <Accordion title="Does Wix support Subscriptions?">
    No. Wix does not support Subscriptions. The plugins that support subscriptions are Woocommerce, Magento and OpenCart.
  </Accordion>

  <Accordion title="What troubleshooting procedures should be carried out prior to initiating a support ticket?">
    Follow the troubleshooting steps given below:

    1. Reinstall the Razorpay Wix plugin and ensure that your system meets all the requirements mentioned [here](/docs/payments/payment-gateway/ecommerce-plugins/wix/integration-steps).
    2. If the issue persists after following these steps, contact our [Support team](https://razorpay.com/support/). Provide the following information while creating a ticket:
       * Wix version
       * Razorpay for Wix plugin version
       * PHP version
       * Steps to reproduce the issue (Screen recording/Screenshots)
       * Error logs, if any
       * Staging website credentials (login URL, login id, and password)
  </Accordion>

  <Accordion title="Does the Wix plugin support 3 or 0 decimal unit currencies?">
    The Wix plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
  </Accordion>

  <Accordion title="How can I verify if webhooks are auto-configured?">
    To verify if webhooks are enabled:

    1. Log in to the Razorpay Dashboard and navigate to **Accounts and Settings**.
    2. Go to **Webhooks** (Under Website and app settings).
           <img src="https://razorpay.com/docs/build/browser/assets/images/account-settings-webhooks.jpg" alt="Navigate to Webhooks" width="800" />
    3. Select the relevant webhook **URL**.
    4. On the right panel, check if the status for `order.paid`, `refund.processed` and `payment.failed` is enabled.
           <img src="https://razorpay.com/docs/build/browser/assets/images/plugin-webhook-faq.jpg" alt="List of webhooks created" width="700" />
  </Accordion>
</AccordionGroup>