> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> Find answers to frequently asked questions about the Push Tokenisation.

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  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
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<AccordionGroup>
  <Accordion title="What is Push Tokenisation?">
    With Push Tokenisation, you can enable your customers to save their cards directly through their bank's secure portal and enjoy hasslefree checkout experience across multiple merchants.
  </Accordion>

  <Accordion title="Can I use email instead of phone number?">
    No, Push Tokenisation exclusively uses phone numbers as identifiers. This is a requirement from our banking partners to ensure consistent customer identification across systems. Make sure your checkout flow captures customer phone numbers.
  </Accordion>

  <Accordion title="What if my integration only uses customer IDs?">
    You will need to update your integration to collect phone numbers. We recommend:

    * Adding phone number as a required field in your checkout.
    * Updating existing customer records to include phone numbers.
    * Using phone number as the primary identifier for token operations.
  </Accordion>

  <Accordion title="How do I handle customers with multiple phone numbers?">
    Tokens are linked to the specific phone number used during bank portal registration. Ensure customers use their registered phone number during checkout for successful token retrieval.
  </Accordion>

  <Accordion title="Do all my customers automatically get Push Tokenisation?">
    No, Push Tokenisation can be enabled only for customers who:

    * Have cards from participating banks.
    * Have opted for tokenisation through their bank portal.
    * Have selected your business during the setup process.
  </Accordion>

  <Accordion title="Which banks support Push Tokenisation?">
    Push Tokenisation is supported by the following banks: Axis Bank, HDFC Bank, SBI Bank, RBL Bank, Yes Bank, Federal Bank, and Canara Bank.
  </Accordion>

  <Accordion title="Is user consent required for token creation?">
    Yes, user consent is required for saving a card/creating a token. This is done during push tokenisation on the bank's portal.
  </Accordion>

  <Accordion title="Are the Saved Card feature and Tokenisation feature the same?">
    Yes. As per the RBI guidelines, saved cards will be tokenised with networks and issuers to ensure compliance.
  </Accordion>
</AccordionGroup>