> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Prepaid Wallets on UPI

> Offer Prepaid Wallets on UPI as a payment method to your customers.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

Leverage the full potential of UPI Payments by integrating Prepaid Payment Instruments.

Watch this video to know more about Prepaid Wallets on UPI.

<iframe width="560" height="315" src="https://www.youtube.com/embed/2z5vI3SL7uY?si=EPw3-M2404o34YNy" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowFullScreen />

### Advantages

<Tabs>
  <Tab title="For Customers">
    * Increased touch points to make payments via their prepaid wallets irrespective of the wallets integrated with your business.
    * Ease of completing wallet payments with better reach on UPI.
    * Store money in their wallet without worrying about the amount being stuck in the wallet.
  </Tab>

  <Tab title="For Businesses">
    * Accept prepaid digital wallet payments without the costs of integration with a wallet issuer.
    * Experience a high success rate of one-step wallet transactions on UPI.
    * Enhance the payment experience for customers, ensuring a smoother process.
  </Tab>
</Tabs>

## Frequently Asked Questions (FAQs)

<AccordionGroup>
  <Accordion title="How can customers link their digital wallets to UPI?">
    To link a wallet to UPI, customers need to:

    1. Head over to the wallet issuer app (Amazon Pay, PhonePe) on their smartphone.
    2. Secure a VPA address issued by the wallet issuer through mobile number verification.
    3. Once the VPA address is assigned, the registration of the wallet on UPI is complete.

    <Info>
      **Handy Tips**

      Only those who have completed the KYC verification process can link their wallets with UPI.
    </Info>
  </Accordion>

  <Accordion title="How will the customer make a UPI payment with wallets?">
    To make a payment via digital wallets on UPI:

    1. The customer can scan the UPI QR through their wallet app and make wallet payments on UPI. No UPI PIN is required while making a wallet transaction on UPI.
    2. The customer can also enter the VPA address or the phone number linked to their registered wallet on the checkout page to make UPI payments.

    <Warning>
      **Watch Out!**

      The mobile number linked to UPI should be in use on the smartphone and should be the same number linked to the wallet.
    </Warning>
  </Accordion>

  <Accordion title="How can I identify UPI payments made using prepaid wallets?">
    You can retrieve the details of the account type (bank account or credit card) used for UPI payments through the Payment Webhook, Fetch Payment API, and the Dashboard.

    * **Payment Webhook**: The payment entity will now include the payer account type details. Refer to the [Payment Authorized Payload](/docs/webhooks/payments#payment-authorized).
    * **Fetch Payment API**: The payment entity will now include the payer account type details. Refer to the [Fetch API sample code](/docs/api/payments#expanded-upi).
    * **On the Dashboard** :
      1. Click on a UPI payment to look at the payment details.
      2. The payment drawer will display the following information for wallet payments on UPI:
         1. Payment Method: UPI
         2. Paid from: Wallet

    <img src="https://razorpay.com/docs/build/browser/assets/images/wallet-upi-dashboard.jpg" alt="Image shows Wallet payment via UPI on Razorpay Dashboard" width="800" />
  </Accordion>

  <Accordion title="What is the coverage of wallet acceptance via UPI?">
    The following wallet issuers support linking wallets to UPI:

    * Amazon Pay
    * PhonePe
    * Fampay
    * OneCard

    In terms of bank coverage, the following banks will identify wallet transactions on UPI from **30th August 2023**:

    * Axis Bank
    * HDFC Bank
    * Yes Bank
    * ICICI Bank
  </Accordion>

  <Accordion title="How do I enable wallet transactions via UPI for my business?">
    Razorpay will take care of enabling this feature for you.
  </Accordion>

  <Accordion title="Will I be charged for wallet transactions via UPI?">
    A Platform fee of 2% is levied for all wallet transactions via UPI. This pricing is determined by rates shared by banks and a wallet issuer service charge.
  </Accordion>

  <Accordion title="Which businesses are currently not supported from accepting wallet payments on UPI?">
    You will not be able to accept wallet payments on UPI if you fall under the [**businesses on Customer fee bearer (CFB)**](/docs/payments/dashboard/account-settings/configuration/convenience-fees) category.
  </Accordion>
</AccordionGroup>
