> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> Find answers to frequently asked questions about Razorpay QR Codes.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

<AccordionGroup>
  <Accordion title="Can I use QR Codes to accept international payments using Razorpay QR Codes?">
    No, you cannot use QR Codes to accept international payments.
  </Accordion>

  <Accordion title="I want to set a date by which the customer must make the payment. How do I do that?">
    You can set a Close By Date for the QR Code. The customer should make a payment using the QR Code within this Close By Date. The customer cannot make payments for a closed QR Code. Know more about [setting Close By Date for QR Codes](/docs/payments/qr-codes/create#create-a-qr-code-from-dashboard/).
  </Accordion>

  <Accordion title="A customer wants to make payments in parts. How do I create such QR Codes?">
    If a customer wants to pay in parts, during QR Code creation, you must ensure that:

    1. The full payment amount is entered in the **Total Amount Expected** field.
    2. The **Allow Multiple Payments on QR** option is enabled.
  </Accordion>

  <Accordion title="What are the payment methods available to customers?">
    Customers can make payments using UPI PSP apps such as PhonePe, GooglePay only. If the QR Code type is `bharat_qr`, customers can also make payments using cards.
  </Accordion>

  <Accordion title="Where do I track the QR Code and their states?">
    You get instant notifications about the QR Code. You can also subscribe to webhook events and generate reports. Know more about [tracking QR Code and viewing reports](/docs/payments/qr-codes/how-it-works#step-4-track-qr-code-and-reports/).
  </Accordion>

  <Accordion title="My customer has made payments using Airtel Payments Bank. However, these payments are not getting settled to my account and are instead getting auto-refunded. Why?">
    We do not support payments made using Airtel Payments Bank. Such payments will be auto-refunded to the customers. Please ask your customer to use another bank.
  </Accordion>

  <Accordion title="How can I get access to BharatQR?">
    You can raise a support ticket from your Dashboard to activate BharatQR. Once activated, you will see BharatQR as an option while generating a QR Code.
  </Accordion>

  <Accordion title="I created a QR Code in Test mode. Why am I not able to scan it?">
    You can scan QR Codes that are created only in **Live Mode**.
  </Accordion>

  <Accordion title="How can I create a QR Code to receive multiple payments from different customers?">
    You can create a multiple-use QR Code that accepts unlimited payments from different customers without expiring.

    **Via Dashboard:**

    1. Log in to the Dashboard and navigate to **QR Codes**.
    2. Click **+ Create QR Codes**
    3. Enable the **Multiple Payments** option under QR Usage.
    4. Complete the setup and generate the QR Code.

    **Via API:**
    Use the [Create QR Code API](/docs/api/qr-codes/create) and set the `usage` parameter to `multiple_use`.

    Know more about [Create a QR Codes from Dashboard](/docs/payments/qr-codes/create) or [Create a QR Code using API](/docs/api/qr-codes/create).
  </Accordion>
</AccordionGroup>