> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Identifier States

> List of states of a Customer Identifier and their significance.

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There are two states for a Customer Identifier, **Active** and **Closed**. Given below is an illustration of the life cycle of a Customer Identifier.

<img class="click-zoom" src="https://razorpay.com/docs/build/browser/assets/images/smart-collect-virtual-account-states.jpg" width="800" alt="Illustration of lifecycle of customer identifier as active or inactive" />

The table below lists the various states of a Customer Identifier and gives a brief description of each state:

| Status | Description                                                                                                           | Next Steps                                                                                                                                                                                  |
| ------ | --------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Active | Indicates the Customer Identifier has been created and saved. You can accept payments using this account.             | Customers can start making payments to this Customer Identifier.                                                                                                                            |
| Closed | Indicates the Customer Identifier has been deactivated or has expired. You cannot accept payments using this account. | Customers can no longer make payments to this Customer Identifier. You cannot reactivate the Customer Identifier. You need to create a new Customer Identifier to start accepting payments. |

### Related Information

* [Smart Collect](/docs/payments/smart-collect)
* [How Smart Collect Works](/docs/payments/smart-collect/how-it-works)
* [Auto Third Party Validation (TPV) on Smart Collect](/docs/payments/smart-collect/third-party-validation)
* [Smart Collect APIs](/docs/api/payments/smart-collect)
* [Subscribe to Webhooks](/docs/payments/smart-collect/subscribe-to-webhooks)