> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs (Frequently Asked Questions)

> Find answers to frequently asked questions about Razorpay Payment Links.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
  <span>🇸🇬 Singapore</span>
  <span>🇺🇸 United States</span>
</div>

## For Businesses

<AccordionGroup>
  <Accordion title="I do not have a website or app. Can I still use Payment Links to accept payments from customers?">
    Yes, you can. You do not need a website or mobile app to use Payment Links. You can create and send Payment Links in 3 easy steps:

    1. Log in to the Dashboard and create a Payment Link.
    2. Send it to the customer via SMS and/or email.
    3. The customer opens the link and completes the payment.
  </Accordion>

  <Accordion title="Can I create a Payment Link using which customers can pay an amount of their choice?">
    No. You can create Payment Links with fixed amounts only. Customers cannot enter an amount of their choice.
  </Accordion>

  <Accordion title="Can I accept recurring payments using Payment Links?">
    No. Payment Links can only be used to accept one-time payments. Use [Razorpay Subscriptions](/docs/sg/payments/subscriptions/) to collect recurring payments from customers.
  </Accordion>

  <Accordion title="Can I show support details such as helpline, support webpage and email address on the Payment Link?">
    Yes, you can show support details on the Payment Link.

    Follow these steps:

    1. Log in to the Dashboard
    2. Navigate to **Account & Settings** → **Business settings**.
    3. In the **Customer support details** section, enter these details:
       * **Phone Number**
       * **Email id**
       * **Website/Contact us link**
    4. Click **Submit**.
  </Accordion>

  <Accordion title="Why is there a Report Payment Link option on a Payment Link created for my business?">
    As per Razorpay's risk policy, the **Report Payment Link** option will be displayed by default for all Payment Links.
  </Accordion>

  <Accordion title="Why is the customer email address and phone number I specified during Payment Link creation not auto-populating on the hosted payment page?">
    As per our updated security policy, even if the customer's email address and phone number are provided while creating the Payment Link, these details are not auto-populated on the Checkout section of the Payment Link hosted page. The customer will have to enter these details manually while making the payment.
  </Accordion>

  <Accordion title="Why is there a Report Payment Link option on a Payment Link request email sent for my business?">
    As per our risk policy, the **Report Payment Link** option will be displayed by default on all Payment Link request emails.
  </Accordion>

  <Accordion title="Can I set a minimum upfront payment amount when I enable Partial Payments for a Payment Link on the Dashboard?">
    Currently, you can set a minimum upfront amount only through APIs. Refer to this [API endpoint](/docs/sg/api/payments/payment-links#request-parameters) for more information. To enabled this feature for your account, raise a ticket to the support team.
  </Accordion>

  <Accordion title="Can I cancel a Payment Link if it is in &#x22;partially_paid&#x22; state?">
    No. You cannot cancel a payment link if it is in `paid` or `partially_paid` state. You can only cancel a payment link if it is in `issued` state.
  </Accordion>

  <Accordion title="Can I automatically send an invoice to customers after they complete payment via a Payment Link using Razorpay Invoices?">
    No, you cannot send an invoice automatically. [Razorpay's Invoices](/docs/sg/payments/invoices) is designed to initiate payments, not for post-payment invoicing. You need to handle invoice generation on your end after receiving payment confirmation.
  </Accordion>
</AccordionGroup>

## For Customers

<AccordionGroup>
  <Accordion title="I have received a Payment Link that looks suspicious and fraudulent. How can I report it?">
    There are two ways by which you can report a fraudulent Payment Link:

    * Using the Payment Link hosted page.
    * Using the email notification you received.

    **Using the Payment Link Hosted Page** <br />

    Follow these steps:

    1. Click the Payment Link and open the hosted page.
    2. Click **Report Payment Link**.

    **Using an Email Notification You Received** <br />

    Follow these steps:

    1. Open the email received from the business.
    2. Click **Report Email**.

    **On Clicking Report Option** <br />
    After you click the report link, a form is displayed. Enter the following details:

    1. **Reason to report this merchant**: Click the drop-down list to select the relevant reason. For example, **Reporting fake website/company**.
    2. **Email ID**: Enter your email address at which we can contact you for additional information.
    3. **Contact No** (optional): Enter your contact number.
    4. **Name** (optional): Enter your name.
    5. Complete the captcha step and click **SUBMIT REPORT**.

    **Additional Steps** <br />
    If you have already completed the payment, you can choose to:

    * Request a refund by contacting the business' support team. The support details are available on the Payment Link hosted page.
    * File a dispute against the business. Know more about [Disputes](/docs/sg/payments/disputes).
  </Accordion>
</AccordionGroup>