> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.
# Handle Refund Errors
> Check the errors that may occur while processing Refunds and how to handle these errors.
Available in
🇮🇳 India
🇸🇬 Singapore
🇺🇸 United States
Sometimes when you try to process a refund request, it fails to get processed and you may encounter `BAD_REQUEST_ERROR` messages stating refunds are not supported. This happens because most of the banks do not support refunds for payments that are more than 6 months old.
## List of Possible Refund Errors
Given below is a refund error example.
```json Error Response theme={null}
{
"error": {
"code": "BAD_REQUEST_ERROR",
"description": "Refund is not supported by the bank because the payment is more than 6 months old",
"source": null,
"step": null,
"reason": null,
"metadata": {}
}
}
```
To check the refund status, navigate to the **Refund Details** pop-up by clicking on the specific **Refund Id** under the **Transactions** → **Refunds** tab.
You can get the successfully processed refunds under the [Dashboard Refunds tab](/docs/sg/payments/refunds/view) or using the [Fetch Refund API](/docs/sg/api/refunds#fetch-refund-by-id). This is a unique reference number which can be used by the customers to track refunds.
### Related Information