> ## Documentation Index > Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Issue Refunds > Issue refunds to customers using Razorpay Dashboard and APIs.

Available in 🇮🇳 India 🇸🇬 Singapore 🇺🇸 United States

You can issue refunds to your customers using the Dashboard or APIs. Refunds are possible for `captured` payments only. **Customer Looking for Refund** If you are a customer looking for a refund, know about [customer refunds](/docs/sg/payments/customers/customer-refunds). ## Full and Partial Refunds Refunds can be made either in **full** or in **part**. * **Full Refund**
You can refund the entire amount that you received in the payment. * **Partial Refund**
You can refund part of the amount received in the payment. You can issue multiple, partial refunds as long as their sum does not exceed the captured amount. A payment moves to the `refunded` state only when the entire amount is refunded to the customer. In case of partial refunds, the payment remains in the `captured` state till the entire payment is refunded. ## Issue Refunds ### Issue Refunds Using Dashboard To issue refunds: 1. Log in to the Dashboard. 2. Navigate to **Transactions** → **Payments**. 3. Select the payment for which refund is requested. The payment should be in the `captured` state. 4. On the **Refund Payment** page, in the **amount** field, enter an amount lesser than the captured amount for issuing a partial refund. By default, the entire amount will be refunded. 5. Click the **Issue Full Refund** or **Issue Partial Refund** button, depending on the amount to be refunded. ### Issue Refunds Using API To create a normal refund, use [Create a Normal Refund API](/docs/sg/api/refunds/create-normal). ### Related Information