> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> Find answers to frequently asked questions about Razorpay Subscriptions and Subscription links.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
  <span>🇸🇬 Singapore</span>
  <span>🇺🇸 United States</span>
</div>

## General

<AccordionGroup>
  <Accordion title="How long can a Subscription remain active?">
    We support Subscriptions for a maximum duration of 100 years. The number of billing cycles depends if the subscription is billed daily, weekly, monthly or yearly.
  </Accordion>

  <Accordion title="Why am I unable to use Add-ons?">
    You are unable to use the Add-Ons feature since it is deprecated.
  </Accordion>
</AccordionGroup>

## Plans

<AccordionGroup>
  <Accordion title="Can I update or delete a Plan?">
    No. You cannot update or delete a Plan. You should create a new Plan. Alternatively, you can duplicate and modify an existing Plan  as per your requirements.

    To duplicate a Plan:

    1. Log in to the Dashboard and click **Subscriptions** under **PAYMENT PRODUCTS** in the left menu.
    2. Go to **Plans** and click on the required **Plan Id**.
    3. Click the **Duplicate Plan** icon in the top-right corner of the pop-up, as shown in the screenshot below.
           <img src="https://razorpay.com/docs/build/browser/assets/images/subscription_plan_duplicate.jpg" width="800" alt="Plan duplicate option on Subscription plan duplicate page" />
    4. Edit the plan details as required and click **Create Plan**.
  </Accordion>
</AccordionGroup>

## Capture Payments

<AccordionGroup>
  <Accordion title="Do I need to capture the authorisation payment used to validate a customer's card or UPI ID?">
    No. You do not need to capture the ₹5 token authorisation payment used to validate a customer's card . This amount is auto-refunded to the customer.
  </Accordion>

  <Accordion title="Do I need to capture the Subscription payments made by customers?">
    No. You do not need to capture payments made for a Subscription. Upfront amount and subsequent charges are auto-captured.

    <Warning>
      **Watch Out!**

      The payment will not be captured if you cancel the Subscription before it gets authorised.
    </Warning>
  </Accordion>
</AccordionGroup>

## Update Subscriptions

<AccordionGroup>
  <Accordion title="Can I update the plan amount or duration of Subscription when it is live?">
    Yes. You can update details such as the plan amount, duration and quantity of a Subscription, even if it is live. Refer to the [Update Subscription section](/docs/us/payments/subscriptions/update) for more details.

    <Warning>
      **Watch Out!**

      You can only update a Subscription authorised using cards and not via UPI and Emandate.
    </Warning>
  </Accordion>

  <Accordion title="When can I update a Subscription?">
    You can only update a Subscription when it is in `authenticated` and `active` states. There is no state change when you update a Subscription. Know about [Updating a Subscription](/docs/us/payments/subscriptions/update).
  </Accordion>
</AccordionGroup>

## Pause Subscriptions

<AccordionGroup>
  <Accordion title="Who can pause a Subscription?">
    Only the business can pause a subscription. Customers cannot pause it.
  </Accordion>

  <Accordion title="Can all Subscriptions be paused?">
    Subscriptions in the `active` state can be paused. You cannot pause a Subscription in any other state. Refer to the [life cycle](/docs/us/payments/subscriptions/states) section for more details.
  </Accordion>

  <Accordion title="How can I pause a Subscription?">
    You can pause a Subscription:

    * [From the Dashboard](/docs/us/payments/subscriptions/pause-resume-cancel#pause-subscription-via-the-dashboard).
    * [Using APIs](/docs/us/api/payments/subscriptions/pause-subscription).
  </Accordion>
</AccordionGroup>

## Resume Subscriptions

<AccordionGroup>
  <Accordion title="Who can resume a Subscription?">
    Only the business can resume subscriptions.
  </Accordion>

  <Accordion title="How can I resume a Subscription?">
    You can resume a Subscription:

    * [From the Dashboard](/docs/us/payments/subscriptions/pause-resume-cancel#resume-subscription-via-the-dashboard).
    * [Using APIs](/docs/us/api/payments/subscriptions/resume-subscription).
  </Accordion>

  <Accordion title="Can I resume a Subscription paused by my customer?">
    No. You cannot resume a Subscription paused by your customer. Only your customer can resume such Subscriptions.
  </Accordion>
</AccordionGroup>

## Cancel Subscriptions

<AccordionGroup>
  <Accordion title="Can I cancel a Subscription?">
    Yes. You can cancel a Subscription:

    * [From the Dashboard](/docs/us/payments/subscriptions/pause-resume-cancel).
    * [Using APIs](/docs/us/api/payments/subscriptions/cancel-subscription).
  </Accordion>

  <Accordion title="How can I know when my customer cancels a Subscription?">
    You can set up the [subscription.cancelled](/docs/us/webhooks/subscriptions#subscription-cancelled) webhook event to get a notification when your customer cancels their Subscription. Know more about [subscribing to a webhook event](/docs/us/payments/subscriptions/subscribe-to-webhooks).
  </Accordion>
</AccordionGroup>