> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> Find answers to frequently asked questions about RazorpayX Payout Links.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

## Payout Links

<AccordionGroup>
  <Accordion title="Is the Payout Link supported in test mode?">
    No, currently it is not supported in [Test mode](/docs/x/dashboard/test-mode). You can only make requests or designate links in Live mode.
  </Accordion>

  <Accordion title="What are the supported modes for creating Payout Links?">
    You can create Payout Links via:

    * [Payout Link APIs](/docs/api/x/payout-links).
    * [RazorpayX Dashboard](https://x.razorpay.com/).
    * [Bulk upload feature](/docs/x/payout-links/bulk).
  </Accordion>

  <Accordion title="What happens if the payout of a Payout Link fails due to reasons such as bank downtime or incorrect account details?">
    If a payout fails due to any reason, the same Payout Link becomes active and moves to the issued state; customers can retry the payout using the same link.<br />
    If the 'Send SMS/Email' setting is set to true, the user will be notified on the respective medium.
  </Accordion>

  <Accordion title="Is the maker-checker applicable for Payout Links?">
    Yes, if the [maker-checker](/docs/x/manage-teams/approval-workflow) is enabled on the account, then it will be applicable.
  </Accordion>

  <Accordion title="Is the Payout Link cancelled if the payout for a Payout Link is rejected?">
    No, only the payout is rejected, but the link becomes active again. You must cancel the Payout Link if you do not want to make a payout.
  </Accordion>

  <Accordion title="Can Payout links be resent?">
    Payout Links in the `issued` state can be resent only from the [RazorpayX Dashboard](https://x.razorpay.com/).
  </Accordion>

  <Accordion title="If a new link is issued to an old customer, will the customer need to enter the fund account details again?">
    No, if the link is sent to an old contact, the previously used fund account details will be displayed. The customers can then choose the old fund account or add a new one.<br />
    You can manually [resend the Payout Link](/docs/x/payout-links/create#create-a-payout-link) from the Payout Link summary pop-up page.
  </Accordion>

  <Accordion title="Can a Payout link be cancelled?">
    If the Fund Account details are incorrect or the Payout Link is no longer relevant, you can cancel the Payout Link via the [Dashboard](/docs/x/payout-links/create#other-actions) or by using the [Cancel a Payout Link API](/docs/api/x/payout-links/cancel).<br />
    Only Payout Links in the `issued` state can be cancelled. Know more about [Payout Link Statuses](/docs/x/payout-links/life-cycle). If [Approval Workflow](/docs/x/manage-teams/approval-workflow) is enabled, [cancel the Payout](/docs/x/payouts#cancel-payouts) first and then the Payout Link.
  </Accordion>

  <Accordion title="Can Email/SMS for a Payout Link delivery be disabled?">
    Yes, during the creation of a payout, you can select the medium by which it has to be delivered. Both Email/SMS for a Payout Link can be disabled.
  </Accordion>

  <Accordion title="Will the customer receive notification upon payout success?">
    Yes, if 'Send Email/SMS' setting was set to true, then the customer receives a notification on successful completion of a payout.
  </Accordion>

  <Accordion title="Does the Payout Link support an expiry time?">
    Yes, you can [set expiry](/docs/x/payout-links/set-expiry#set-expiry) date and time on the Payout Link.
  </Accordion>

  <Accordion title="What happens to Payout Links if funds in a debit account are less?">
    If the funds are insufficient and the user has submitted the link, the Payout Link will be in `queued` state. Once sufficient funds are added, they will be processed.
  </Accordion>

  <Accordion title="What fund account types are supported in Payout Links?">
    Payout Links support Bank Accounts on Current Account.
  </Accordion>

  <Accordion title="Is IP Allowlisting mandatory for creating Payout Links?">
    [Allowlisting your IP](/docs/x/dashboard/allowlist-ip) addresses is mandatory for creating Payout Links through APIs. However, it is not mandatory for creating Payout Links through the Dashboard.
  </Accordion>
</AccordionGroup>

## Bulk Payout Links

<AccordionGroup>
  <Accordion title="Is the Bulk Payout Link supported in Test mode?">
    No, Bulk Payout Link is not supported in Test mode. You need to create Bulk Payout Links in the Live mode only.
  </Accordion>

  <Accordion title="How can I set expiry for Bulk Payout Links?">
    To set expiry for Bulk Payout Links, you must [enable expiry](/docs/x/payout-links/set-expiry#enable-expiry) on the RazorpayX Dashboard. You can then [set expiry](/docs/x/payout-links#how-it-works) for bulk Payout Links in the sample template.
  </Accordion>
</AccordionGroup>