> ## Documentation Index
> Fetch the complete documentation index at: https://razorpay-881012b3.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# RazorpayX Support

> Contact the Support Team for all your queries related to RazorpayX and RazorpayX Payroll products and offerings.

<div style={{display:"flex",flexWrap:"wrap",alignItems:"center",gap:"0.35rem 0.9rem",border:"1px solid rgba(128,128,128,0.28)",borderRadius:"0.5rem",padding:"0.45rem 0.75rem",margin:"0 0 1.25rem",fontSize:"0.875rem"}}>
  <span style={{fontWeight:600}}>Available in</span>
  <span>🇮🇳 India</span>
</div>

<Info>
  **Handy Tips**

  * If you are a customer looking for a refund, know about [customer refunds](/docs/payments/customers/customer-refunds).
  * To check the status of payouts, follow [these steps](/docs/x/payouts/status-details#check-status-on-dashboard).
</Info>

## RazorpayX Users

To raise a support ticket:

1. Log in to the [RazorpayX Dashboard](https://x.razorpay.com/auth).
2. You can raise a ticket in two ways:

<AccordionGroup>
  <Accordion title="From My Account & Settings">
    1) Navigate to user profile icon at the top-right corner and click **My Account & Settings**.
    2) Select **Support Tickets Inbox** and click **+ NEW QUERY**.
    3) Select whether to:

       * [**Raise a new request**](#raise-a-new-request).
       * [**File a grievance**](#file-a-grievance).

       Click **Next**.

           <img src="https://razorpay.com/docs/build/browser/assets/images/x-support-new-req-grievience.jpg" alt="Raise a new request or File a grievance" width="800" />
  </Accordion>

  <Accordion title="Need Help Widget">
    1. Click the **Need Help?** button at the bottom-right corner of the screen.
    2. Click **Write To Us** in the bottom menu. You can also browse through the FAQs/help articles to resolve your queries.
    3. Select either of the following:

       * [**Raise a new request**](#raise-a-new-request).
       * [**File a grievance**](#file-a-grievance).

       Click **Next**.
  </Accordion>
</AccordionGroup>

<img src="https://razorpay.com/docs/build/browser/assets/images/x-support-profile.jpg" alt="My Account and Settings" width="800" />

### Raise a New Request

You can raise a request when you wish for help in setting up certain processes, enabling features or to report an issue.

1. Select the category of the issue from the drop-down menu.
2. Write a description of the issue faced for our better understanding and attach images if available.
3. Enter the email addresses of other users who you wish to keep informed.
4. Click **Submit**.

   <img src="https://razorpay.com/docs/build/browser/assets/images/x-support-raise-new-request.jpg" alt="Raise a new Support ticket" width="800" />

### File a Grievance

You can file a grievance when you are not satisfied with the support provided for a request you raised in the past.

1. Select the reason for you to file a grievance.
2. Mention your ticket reference number.
3. Click **Next**.
   <img src="https://razorpay.com/docs/build/browser/assets/images/x-support-file-grievance-1.jpg" alt="Enter support ticket number" width="800" />
4. Write a description of the complaint and expectations and click **Submit**.

   <img src="https://razorpay.com/docs/build/browser/assets/images/x-support-file-grievance-2.jpg" alt="File a Grievance" width="800" />

You have successfully raised a support request from the RazorpayX Dashboard.

## RazorpayX Payroll

Write to [xpayroll@razorpay.com](mailto:xpayroll@razorpay.com) for any queries, requests or other issues related to Payroll.