Generic API Errors

List of errors encountered while using Partners API with solutions.

Available in🇮🇳 India

Given below are the error codes and descriptions that are common to all Onboarding APIs.

• 400 Bad Request Error
• 401 Unauthorized
• 500 Internal Server Error

400 Bad Request Error

Given below are sample error objects for bad request errors.

Data Exceeds Specified Length

This error occurs when the value sent for a particular field exceeds the specified limit. For example, if you had sent a phone number with more than 10 digits.

Error Description	Solution
The field_name must be x digits.	Check the length mentioned in the documentation and resend.

Length Exceeded

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "The phone must be 10 digits.",
    "source": "business",
    "step": "payment_initiation",
    "reason": "input_validation_failed",
    "metadata": {},
    "field": "phone"
  }
}

Invalid URL Sent

This error occurs when you the send an invalid URL.

Error Description	Solution
The url is not a valid URL.	Check the URL and resend.

Invalid URL

{
   "error": {
       "code": "BAD_REQUEST_ERROR",
       "description": "The url is not a valid URL.",
       "source": "business",
       "step": "payment_initiation",
       "reason": "input_validation_failed",
       "metadata": {}
   }
}

Invalid Data Sent

This error occurs when the value sent for a particular field is incorrect. For example, if you sent an invalid webhook event name.

Error Description	Solution
Invalid event name/names: payment.authorized	Check the mentioned field (here, webhook event name) and resend.

Invalid Data

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Invalid event name/names: payment.authorized",
    "source": "business",
    "step": "payment_initiation",
    "reason": "input_validation_failed",
    "metadata": {}
  }
}

Blank Field

This error occurs when a field is sent without any values. For example, if the Account entity parameter customer_facing_business_name is sent without any value.

Error Description	Solution
The business dba field is required.	Ensure all mandatory fields and values are present. (Here, the business name).

Blank Business Name Field

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "The business dba field is required.",
    "source": "business",
    "step": "payment_initiation",
    "reason": "input_validation_failed",
    "metadata": {},
    "field": "business_dba"
  }
}

Extra Fields Submitted at Needs Clarification State

This error occurs when the Razorpay team has evaluated the details, changed the activation status to needs_clarification and has sought more details. Therefore, only those fields which are present in the requirements array in the Fetch Product Configuration API response should be resent. You cannot send any additional fields.

Error Description	Solution
Only fields requested for needs clarification are allowed for update.	Send only the highlighted fields.

Extra Fields

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Only fields requested for needs clarification are allowed for update"
  }
}

Extra Fields Submitted at Under Review State

This error occurs when the Razorpay team is evaluating the submitted details and changed the activation status to under_review. Therefore, you cannot send any fields.

Error Description	Solution
Merchant activation form has been locked for editing by admin	Do not send any requests. Wait for Razorpay team to revert.

Extra Fields

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Merchant activation form has been locked for editing by admin"
  }
}

Extra Fields Submitted at Activated State

This error occurs when the activation is complete. At this point, you cannot send any fields.

Error Description	Solution
Merchant activation form has been locked for editing by admin	Do not send any requests.

Extra Fields

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Merchant activation form has been locked for editing by admin"
  }
}

401 Unauthorized

This error occurs when you use incorrect API keys while making the requests.

Error Description	Solution
The api secret provided is invalid.	The API credentials passed in the API call differ from the ones generated on the Dashboard. Possible reasons: Different keys for test mode and live modes. Expired API key.

Invalid Key

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "The api key provided is invalid",
    "source": "NA",
    "step": "NA",
    "reason": "NA",
    "metadata": {}
  }
}

500 Internal Server Error

This error occurs when emojis are sent in the API request.

Error Description	Solution
We are facing some trouble completing your request at the moment. Please try again shortly.	Ensure that the API request does not have emojis and resend.

Server Error

{
  "error": {
    "code": "SERVER_ERROR",
    "description": "We are facing some trouble completing your request at the moment. Please try again shortly.",
    "source": "NA",
    "step": "NA",
    "reason": "NA",
    "metadata": {}
  }
}