FAQs (Frequently Asked Questions)

Find answers to frequently asked questions about Razorpay Payment Links.

Available in🇮🇳 India🇸🇬 Singapore🇺🇸 United States

For Businesses

I do not have a website or app. Can I still use Payment Links to accept payments from customers?

Yes, you can. You do not need a website or mobile app to use Payment Links. You can create and send Payment Links in 3 easy steps:

1. Log in to the Dashboard and create a Payment Link.
2. Send it to the customer via SMS and/or email.
3. The customer opens the link and completes the payment.

Can I create a Payment Link using which customers can pay an amount of their choice?

No. You can create Payment Links with fixed amounts only. Customers cannot enter an amount of their choice.

Can I accept recurring payments using Payment Links?

No. Payment Links can only be used to accept one-time payments. Use Razorpay Subscriptions to collect recurring payments from customers.

Can I show support details such as helpline, support webpage and email address on the Payment Link?

Yes, you can show support details on the Payment Link.

Follow these steps:

1. Log in to the Dashboard
2. Navigate to Account & Settings → Business settings.
3. In the Customer support details section, enter these details:
   • Phone Number
   • Email id
   • Website/Contact us link
4. Click Submit.

Why is there a Report Payment Link option on a Payment Link created for my business?

As per Razorpay’s risk policy, the Report Payment Link option will be displayed by default for all Payment Links.

Why is the customer email address and phone number I specified during Payment Link creation not auto-populating on the hosted payment page?

As per our updated security policy, even if the customer’s email address and phone number are provided while creating the Payment Link, these details are not auto-populated on the Checkout section of the Payment Link hosted page. The customer will have to enter these details manually while making the payment.

Why is there a Report Payment Link option on a Payment Link request email sent for my business?

As per our risk policy, the Report Payment Link option will be displayed by default on all Payment Link request emails.

Can I set a minimum upfront payment amount when I enable Partial Payments for a Payment Link on the Dashboard?

Currently, you can set a minimum upfront amount only through APIs. Refer to this API endpoint for more information. To enabled this feature for your account, raise a ticket to the support team.

Can I cancel a Payment Link if it is in "partially_paid" state?

No. You cannot cancel a payment link if it is in paid or partially_paid state. You can only cancel a payment link if it is in issued state.

Can I automatically send an invoice to customers after they complete payment via a Payment Link using Razorpay Invoices?

No, you cannot send an invoice automatically. Razorpay’s Invoices is designed to initiate payments, not for post-payment invoicing. You need to handle invoice generation on your end after receiving payment confirmation.

For Customers

I have received a Payment Link that looks suspicious and fraudulent. How can I report it?

There are two ways by which you can report a fraudulent Payment Link:

• Using the Payment Link hosted page.
• Using the email notification you received.

Using the Payment Link Hosted Page

Follow these steps:

1. Click the Payment Link and open the hosted page.
2. Click Report Payment Link.

Using an Email Notification You Received

Follow these steps:

1. Open the email received from the business.
2. Click Report Email.

On Clicking Report Option
After you click the report link, a form is displayed. Enter the following details:

1. Reason to report this merchant: Click the drop-down list to select the relevant reason. For example, Reporting fake website/company.
2. Email ID: Enter your email address at which we can contact you for additional information.
3. Contact No (optional): Enter your contact number.
4. Name (optional): Enter your name.
5. Complete the captcha step and click SUBMIT REPORT.

Additional Steps
If you have already completed the payment, you can choose to:

• Request a refund by contacting the business’ support team. The support details are available on the Payment Link hosted page.
• File a dispute against the business. Know more about Disputes.