Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Razorpay Subscriptions and Subscription links.

Available in🇮🇳 India🇸🇬 Singapore🇺🇸 United States

General

How long can a Subscription remain active?

We support Subscriptions for a maximum duration of 100 years. The number of billing cycles depends if the subscription is billed daily, weekly, monthly or yearly.

Why am I unable to use Add-ons?

You are unable to use the Add-Ons feature since it is deprecated.

Plans

Can I update or delete a Plan?

No. You cannot update or delete a Plan. You should create a new Plan. Alternatively, you can duplicate and modify an existing Plan as per your requirements.

To duplicate a Plan:

1. Log in to the Dashboard and click Subscriptions under PAYMENT PRODUCTS in the left menu.
2. Go to Plans and click on the required Plan Id.
3. Click the Duplicate Plan icon in the top-right corner of the pop-up, as shown in the screenshot below.
4. Edit the plan details as required and click Create Plan.

Capture Payments

Do I need to capture the authorisation payment used to validate a customer's card or UPI ID?

No. You do not need to capture the ₹5 token authorisation payment used to validate a customer’s card . This amount is auto-refunded to the customer.

Do I need to capture the Subscription payments made by customers?

No. You do not need to capture payments made for a Subscription. Upfront amount and subsequent charges are auto-captured.

Watch Out!

The payment will not be captured if you cancel the Subscription before it gets authorised.

Update Subscriptions

Can I update the plan amount or duration of Subscription when it is live?

Yes. You can update details such as the plan amount, duration and quantity of a Subscription, even if it is live. Refer to the Update Subscription section for more details.

Watch Out!

You can only update a Subscription authorised using cards and not via UPI and Emandate.

When can I update a Subscription?

You can only update a Subscription when it is in authenticated and active states. There is no state change when you update a Subscription. Know about Updating a Subscription.

Pause Subscriptions

Who can pause a Subscription?

Only the business can pause a subscription. Customers cannot pause it.

Can all Subscriptions be paused?

Subscriptions in the active state can be paused. You cannot pause a Subscription in any other state. Refer to the life cycle section for more details.

How can I pause a Subscription?

You can pause a Subscription:

• From the Dashboard.
• Using APIs.

Resume Subscriptions

Who can resume a Subscription?

Only the business can resume subscriptions.

How can I resume a Subscription?

You can resume a Subscription:

• From the Dashboard.
• Using APIs.

Can I resume a Subscription paused by my customer?

No. You cannot resume a Subscription paused by your customer. Only your customer can resume such Subscriptions.

Cancel Subscriptions

Can I cancel a Subscription?

Yes. You can cancel a Subscription:

• From the Dashboard.
• Using APIs.

How can I know when my customer cancels a Subscription?

You can set up the subscription.cancelled webhook event to get a notification when your customer cancels their Subscription. Know more about subscribing to a webhook event.