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Edit Login Information

You can change your login/registered email ID from Account & Settings on the Dashboard. Know more about Updating Login Email.
To change your password, enter your email ID on the Forgot Password page and complete the password reset process.
Follow these steps to change the phone number:
  1. Log in to the Dashboard.
  2. Navigate to Account & Settings.
  3. Click the edit icon next to the Phone number field.
  4. Enter the OTP sent to your registered email address and click Confirm. Enter the otp received on email
  5. Enter the new phone number and click Update. Enter the new phone number

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Edit Business Information

You change your account details such as display name, your name, email and phone number from the Account Details section on Account & Settings on the Dashboard.
To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to edit your business website/app URL.
You can request a change in bank account details from the Dashboard. Watch the video explaining how to change bank account details.
  1. Log in to the Dashboard.
  2. Navigate to Account & Settings.
  3. Click Bank account details details under the Bank accounts and settlements section.
  4. Click Change bank account.
  5. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
  6. On the Change Bank Account Details pop-up page, add bank details and upload your business’ bank statement or a cancelled cheque.
  7. Click Save.
For security reasons, only the Owner or Admin of the account will be able to access this option from the Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.
You can change the billing label on the automated emails sent by Razorpay to your customers.
Handy TipsThe billing label must match your registered business name or the domain name.
  • If you are a registered business, you can use the brand name and logo feature on the Dashboard to update the business name.
  • If you are an individual, for example, a freelancer, raise a request with our Support Team.
When you submit a new or updated website domain for approval, the process involves two main stages:
  1. Bank Verification System (BVS) Checks: These initial automated checks typically take 3–5 minutes.
  2. Agent Resolution/Final Approval: Once the BVS checks are complete and the workflow is created, it takes an agent approximately 24–48 hours for final review and resolution.
The approval status will be updated on your Razorpay Dashboard.
If your website verification request has been pending for an extended period, contact Razorpay support with the following details:
  • Your Razorpay account id/Merchant id.
  • Website URL submitted for verification.
  • Date of submission.
The support team will review your request and expedite the verification process. Once approved, you will receive confirmation and can proceed with generating API keys for integration.
Razorpay Dashboard is a user interface for you to configure and operate your account. The Dashboard home page provides all information about the activity on your account.It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.
To add your Razorpay account to your sub-domain, raise a request with our Support Team.
You can integrate Razorpay with your website or app using SDKs and plugins. Refer to our list of integrations. You can also accept payments without integrations using our range of products.
Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use webhooks to configure and receive notifications when a specific event occurs. Know more about Webhooks.
Log in to the Dashboard and raise a support request to close your Razorpay account.
Before integrating, you must register your additional website or app details on the Dashboard. You can add one main website and up to five additional websites.Follow these steps to register your second website:
  1. Log in to the Dashboard.
  2. Navigate to Account & Settings → Business website detail.
  3. Click Add additional website/app details.
Know more about the complete process, required documentation (for example, policy links, reason for adding) and review time by referring to the Additional Website/Mobile App documentation.

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Reports

All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.
No. You cannot generate an annual report at the moment. You can only generate reports for the last 90 days.

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Miscellaneous

You can switch between the Test and Live modes using the drop-down option at the top of the Dashboard.
You can generate the Live mode API keys by providing your live website details. Follow these steps:
  1. Log in to the Dashboard.
  2. Navigate to Account & Settings.
  3. Click Business website detail under the Website and app settings section.
  4. Click Add website/app details. Add website/app details
  5. In the Update Website/App screen, click Proceed to update website/app.
  6. Enter your website URL and click Add Details.
  7. Our team will review your website/app URL details. Post review, your website details are updated, and you should be able to generate API keys in the Live Mode.
Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.
Please raise a support ticket and our team will get back to you at the earliest.
You can find your Account ID/Merchant ID at the top-right corner of your Dashboard in alpha-numeric characters.