Handle Refund Errors

Check the errors that may occur while processing Refunds and how to handle these errors.

Available in🇮🇳 India🇸🇬 Singapore🇺🇸 United States

Sometimes when you try to process a refund request, it fails to get processed and you may encounter BAD_REQUEST_ERROR messages stating refunds are not supported. This happens because most of the banks do not support refunds for payments that are more than 6 months old.

List of Possible Refund Errors

Given below is a refund error example.

Error Response

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Refund is not supported by the bank because the payment is more than 6 months old",
    "source": null,
    "step": null,
    "reason": null,
    "metadata": {}
  }
}

You can try to process such refunds using Instant Refund. To check the refund status, navigate to the Refund Details pop-up by clicking on the specific Refund Id under the Transactions → Refunds tab.

You can get the ARN/RRN for successfully processed refunds under the Dashboard Refunds tab or using the Fetch Refund API. This is a unique reference number which can be used by the customers to track refunds.

Instant Refund Fee

We charge a small fee to process instant refunds.

If Instant Refund for a payment that is more than 6 months old is not supported, an error message is displayed on the Refund Payment pop-up.

You will encounter the following error code and error message in the API response:

Error Response

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Refund is not supported by the bank because the payment is more than 6 months old",
    "source": null,
    "step": null,
    "reason": null,
    "metadata": {}
  }
}

Instant Refund Fee Reversal

If the instant refund fails, any fee charged will be reversed to your account.

Related Information

• About Refunds
• Normal Refunds
• Instant Refunds
• Batch Refund
• Refunds FAQs