Initiate Refunds

Know how to initiate refunds from the Shopify Dashboard.

Available in🇮🇳 India

You can initiate refunds to customers from the Shopify Dashboard.

Follow these steps:

1. Log in to the Shopify Dashboard.
2. Navigate to Orders and select the order for which you want to refund.
3. Click Refund.
4. Enter the amount to be refunded. You can initiate:
   • Full Refund: Enter the full order amount.
   • Partial Refund: Enter an amount less than the full amount.
5. Enter a reason for the refund.
6. Click Refund.

Refund a Discounted Payment

If the customer has selected an offer during checkout, ensure you refund only the discounted cost (Actual Cost minus Discount Amount) of the product/service.

Watch Out!

Do not refund the actual cost of the product/service received from the customer.

Particulars	Amount
Actual Cost	₹4.72
Discount Amount	₹0.28
Discounted Cost (Actual Cost minus Discount Amount)	₹4.44
Amount Refundable to Customer	₹4.44

The Order displays the refund details: